Doctors Rutter, Cuthbert, Humphrey, Fay, Dalton & Dawson; Sister Young
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will
find it helpful and informative. WELCOME TO THE PRACTICE
The practice is a long established Shipley practice with a history that can be traced back into the middle of the last century. From our early beginnings in Kirkgate as a single-handed practice run by Dr John Craig from
the 1920s, we have transformed via a spell in Shipley Health Centre to our current accommodation and size.
The practice is part of NHS Bradford & Airedale teaching Primary Care Trust. It has 87 practices in the group serving a total population of 500,000. The PCT is based at Douglas Mill, Bowling Old Lane, Bradford.
It is our intention to offer a first class quality primary care service to all our patients. In order to achieve this, the practice has tried to keep abreast of current developments and there is a large
variety of services available to you.
Our philosophy of primary care depends upon a good working relationship between our patients and the practice. Every effort will be made to accommodate your reasonable requirements but the practice does request you
to be mindful of your responsibilities as a patient in order that everybody can gain benefit from the system.
Our aim is to provide up-to-date family medicine without losing the important quality of personal care. This website is designed to help you get the best from the services available.
SUMMARY OF SERVICES
Westcliffe Medical Practice provides what are known as 'extended services'. This means that as well as providing routine general medical services we also provide specialist services, in that most of our GPs have
had additional training in specific disease areas such as Diabetes, Cardiology, ENT, Urology, Care of the Elderly, Dermatology and Minor Surgery. These kinds of extended services are also provided to patients registered
with other GP practices. Patients are referred to Westcliffe by their own GP in order to access what has historically been provided by a Consultant Specialist and/or in a hospital setting. In addition the practice
provides diagnostics such as echocardiograms and various therapy services including chiropody and physiotherapy. We also have support services such as our New Horizons (elderly support group run by its members) and
smoking cessation group sessions and healthy eating classes. You can also access various Consultant outpatient clinics at Westcliffe, again providing services to other practice's patients as well as our own. We plan to
continue to expand the range of services available to our patients, as well as those registered with other practices, and hope to introduce some new services in the near future.
The practice works hard to ensure high quality care to its patients. We routinely achieve maximum points on the various national and local clinical performance markers. We also welcome your feedback on our services - good or bad - as this helps us to continue to improve the patient experience.
LISTENING TO PATIENTS
During the last 12 months patients told us they were unhappy with the phone service and the booking of appointments. This was mainly about lengthy queues to get through to reception. In response to this the partners
have invested in additional staff and a new telephone system for 2009/10. Further investments during 2009/10 will see refurbishment of some consulting rooms and the introduction of new rooms.
Practice News and Notices
There are currently no notices. The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. |
