Westcliffe Medical Centre

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Westcliffe Patient Participation Group

Patient Survey

The Patient Participation Group at Westcliffe is currently a small group of patients who are keen to ensure that patients’ voices are heard. We meet monthly with the Practice Manager to discuss topical issues.

We are running a short survey to find out what patients think about the practice and its services and to highlight any issues we should be looking at in the coming year. The survey will also give us an opportunity to meet with you – our details are on the notice board in the main waiting area – and for you to find out a bit more about us.

The survey will run between 28th November and 31st December 2011. You can take part by either:

talking to one of the Patient Participation Group interviewers after your appointment
taking the questionnaire home to fill in, returning it to reception
filling it in online see below

All the information you provide will be treated in the strictest confidence and it will help the practice plan for the future. At our Patient Participation Group meeting in January, we will be looking at the collated information in order to produce a report which will be on the website, copies will also be available from reception as well as on our notice board.

So, this is your opportunity to influence the services provided by the practice and your involvement will also mean that you can find out more about the services available to you.

Thank you for taking the time to be involved in the survey

The Patient Participation Group
Westcliffe Medical Practice

Westcliffe Patient Survey

The Patient Participation Group are conducting a survey between 28th November and 31st December to find out what patients think about their experiences with NHS appointments at Westcliffe.

Appointments

1. How did you make your appointment today?

Phone

Website

At the surgery

Did you know you can speak to a doctor on the phone for advice every weekday between 8 - 10am, so you don't necessarily need to visit the surgery.

YES

2.Who was your appointment with?

If you selected some one else please say who:

3. How easy was it to get to see the person you wanted at the time you wanted?
Please tick an answer

1	2	3	4	5
Easy				Very difficult

4. How did you book in?

With the receptionist

Using the touchscreen

If you didn't use the touchscreen can you say why not

Any comments you’d like to make about reception

Getting the most from the practice

5. Do you know there are GPs in this practice who specialise in:

Heart problems (cardiology)	Diabetes
Skin complaints (dermatology)	Minor surgery
Older people	Ear, nose and throat
Bladder problems (urology)

Details in the Patients’ Handbook (available from the surgery) and on the website
might help you to book the most appropriate doctor.

6. Do you know who else works here?

Midwives	Physiotherapists
Chiropodists	District Nurses
Health Visitors

Details are in the Patients’ Handbook and on the website.

7. Do you know you can order repeat prescriptions on the practice website?

YES

The Waiting Area

8. Do you have any suggestions about changes you would like to see to make it a better experience when you have to wait?

Communications with practice staff

9. Were you clear about what the doctor/nurse/practice staff were saying to you during your appointment?

YES

10. Do you understand what will happen next in your treatment?

YES

11. Can you say one thing you really like about the practice?

12. Can you say one thing you would change to improve the service?

If you're interested in being involved in future research, discussions, focus groups or the Patients Participation Group please leave us your details.

Name:

Contact at:

To be sure we're hearing from a wide range of patients could you give us some information about yourself?

Male

Female

Which age range are you in?

Under 25

25 - 59

60+

What is your ethnic background?

	British or mixed British
	Irish
	Other white background
	White & black Caribbean
	White & black African
	White & Asian
	Other mixed background
	Indian or British Indian
	Pakistani or British Pakistani
	Bangladeshi or British Bangladeshi
	Other Asian background
	Caribbean
	African
	Other black background
	Chinese
	Other
	Ethnic category not stated

Please input the characters below: